Putting Our Clients and Their Business First
At Clients First, we take pride in our culture of putting clients first. Our goal is to provide value on every project and service ticket. If you ever feel that our service did not meet your expectations, please let our services director know. You can easily reach out to any member of our team, including our management and consultants, via cell phone or email.
We understand that ERP systems and your processes can be complex. That’s why we ensure that your support is handled by the same team of experienced consultants and developers who implemented your system. We don’t believe in having junior staff on a help desk who lack the necessary experience to assist you. We know time is money, so we make sure to get you the right resource to help you with your issue right from the start.
We don’t offer monthly service contracts because we value transparency and honesty. Our support is handled with time and expenses, so you only pay for the services you use. We also offer technical mentoring to help you be as self-sufficient as possible. Our goal is to share our knowledge with you and empower your team. We don’t hide anything from our customers or hold you hostage with code.
Our industry-specific customer service system can open service tickets automatically to your company based on the email domain. Our customer service team has ERP and industry experience which allows them to assign your ticket to the appropriate available resource. You may call our support number, or open a ticket on the Customer Portal. Questions about your services? You may check out the portal to track the status of your project or service ticket. We provide a Welcome Kit and begin our relationship with an overview of our support processes, the Customer Portal, and how to use it best for your business.
Our team implements and supports the following solutions. Implementations include analysis, training, data setup, development if desired, and go-live support. If you are already on one of these ERP solutions and ready to try our services keep in mind that there is no lengthy onboarding process other than providing our Welcome Kit. This allows you to get to the experts fast!