ProMRO for Dynamics 365 Finance and Supply Chain/Operations is Now Released

Clients First developed an MRO tracking module in Dynamics AX 2009 to meet the needs of Maintenance, Repair & Overhaul (MRO) firms.  The ProMRO module offered pre-defined project phases that enable quick job quoting.  The ProMRO now has been updated for Dynamics 365 Finance and Operations like the native application for seamless integration.  The benefits realized included improved efficiency, standardization, cost savings and predictability across multiple departments.

Aviation or Heavy Equipment MRO

When it comes to getting your wings off the ground, Clients First has the knowledge to ensure take-off by delivering additions to Dynamics 365 for Finance and Operations.  Our extensive knowledge of the MRO industry and strong development team makes it much easier for Maintenance, Repair and Overhaul firms in the Aircraft and Equipment industry to have a software system for comprehensive quoting, project costing, equipment work history, serialization, and much more.

One of Clients First and Dynamics AX and ProMRO customers’ is RAM Aircraft Corporation, based out of Waco, Texas. RAM is an aircraft service center that specializes in Cessna products. Cessna overhauls account for 75 percent of its business and aftermarket parts sales account for the rest. Both require an extensive tracking system.

Our Dynamics AX ProMRO solution for Aviation and Aircraft firms met all the tracking needs for RAM Aircraft Corporation.  Additionally, the solution provided an abundance of tools that make it easier for end-users to work with.  The software’s tracking function allows key master records to be automatically updated with current FAA information.  In addition, all quotes, sales, repair, installation and production activities are linked to each aircraft, providing a complete and accurate history.

“Our customers are the airplanes.  With Dynamics MRO’s serial number tracking software, each aircraft’s serial number is tracked through the system.  This is extremely important to aircraft owners.  I have an will continue to recommend Dynamics ProMRO powered by AX.  We found it very easy to use and customize to our needs.  We’re extremely happy with the 24/7 support, remote assistance and the fair price we received from Clients First Business Solutions”

Brian Adamik, CEO, RAM Aircraft Corporation

“After our successful Houston implementation of Dynamics AX, Sulzer has since utilized Clients First for our other service facilities in the United Kingdom, Argentina, Australia, Indonesia and The Netherlands.”

Glenn Doerksen VP of Operations – Sulzer

Features Needed for the MRO

Based on years of industry experience and customer feedback, we developed MRO processes module from AX 2009 to Dynamics 365 to meet the challenges commonly experienced by industrial job shops and aviation repair shops.   Dynamics 365 for Finance and Supply Chain (formerly Dynamics AX) has many features the MRO needs out of the box, but if you are interested in closing the gap between the MRO functionality you need that is not current available in Dynamics 365 for Finance and Supply Chain then contact Clients First to discuss how we can create a solution to meet your specific needs. Our years of  aviation and heavy equipment implementations and customers make us a great partner to work with.  We understand MRO.

  • Applicable Operations

    Applicable operations  include, but not limited to selling parts, servicing, repair, manufacturing and re-manufacturing.

  • Standardized lists

    Create, configure and manipulate a standardized list of maintenance activities.

  • Project Confirmation

    Project confirmation provides a quick print out of items, repair activities, pricing totals and delivery address.

  • Project Quotation

    Easily product project quotations that are automatically populated with items, services and contact information.  Quotations can be configured for dynamic quoting based on margin requirements.

  • E-mail alerts

    Stay on top of your operations with configurable e-mail alerts.

  • Costing Options

    Costing Options include Fixed Price or Time & Materials costing.

  • Outside Processing

    Dynamics offers outside processing to include cost & traceability.

  • Project Work Scope

    Project work scope functionality providing a work ticket detailing items required, forecasted items, delivery and installation instructions.

  • Automatic Service Work Order

    Automatic Service Work Orders can be generated based on the accepted quote.

  • Predefined Services & Repair

    Services and repair functions can be defined by departmental breakdown.

  • Part Applicability

    Part applicability and substitution.

  • Specific MRO Tracking

    Specific tracking includes core, serial number and batch tracking capabilities.

  • Planning

    Planning capabilities include capacity and resource planning.

  • Expense Cost Capturing

    Gain visibility into what your operations are costing you with cost capturing for all labor, inventory and expense costs.

Clients First took the best of Dynamics 365 Finance and Supply Chain and enhanced it specifically for large MRO firms.  It takes an implementation partner that understands the MRO business and operations requirements to develop and implement such a solution.  Clients First can be that partner for you.  In addition to our Dynamics experience, we have published an add-on for Acumatica to solve the small to midsized MROs needs; ProMRO for Acumatica Cloud ERP.   Check it out and then please contact us anytime for a discussion on the options available for today’s digital world.   Phone 800.331.8382 or email  Our Texas office will be pleased to help your business.