Maintenance, Repair & Overhaul
With a solid track record of working with Maintenance, Repair and Overhaul (MRO) companies, the Clients First Business Solutions team understands the complexities that come with aviation, heavy equipment, turbine, gas and electric motor repairs.
These industries need to manage things such as FAA requirements, serial tracking, labor, expenses, inventory, customer service management, accurate quoting and more. It’s not unusual to find MRO organizations maintaining quotes on one system while collecting time on another.
Unfortunately, without a complete MRO solution, data has to be re-entered, validated, confirmed and consolidated, making a simple task an expensive and time-consuming problem.
To solve the MRO’s unique business challenges, Clients First Business Solutions developed ProMRO for Acumatica Cloud ERP and Microsoft Dynamics 365 Finance and Operations.
Clients First. Service Always.
ProMRO for Acumatica is designed for the small to mid-sized MRO that needs to run lean but still have the deep functionality needed to ensure costing and compliance requirements are being met in one easy-to-use solution.
Microsoft Dynamics 365 Finance and Operations is designed for the medium to large sized enterprise that has a large staff and perhaps multiple lines of business, multiple companies operating in possibly more than one country or more complex business requirements.
Functionality that works the way you do.
The complexity of your processes leaves no room for storing data in multiple places, manual processes or data silos. Choosing the right ERP solution, along with Clients First Business Solutions, can help you improve productivity, elevate customer service and reduce inventory costs.
Whether you need to manage work orders, track parts and inventory, schedule preventive maintenance, ensure compliance with industry regulations or deliver real-time insights into operational performance, the advanced functionality of a robust ERP system can help with every aspect of your business.
Project Cost Tracking
Inventory
Equipment Maintenance/Equipment Rentals
Sales Order Management
Customer Resource Management (CRM)
A Single System for Improved Profitability & Productivity
- Reduce quoting or job creation errors by utilizing Service Profiles, which allows job or task templates to be created and reused or edited as needed.
- Address customer questions quickly with a complete history of every quote and work order with reporting and easy search functionality.
- Utilize quote and work order history to gauge lost and won opportunities/quotes.
- Ensure profitability by analyzing jobs and quotes and edit job/quote templates as needed.
- Increase productivity and inventory management with the PartsBase integration or other catalog services.
- Route quotes to your various shops, if applicable, for input and approval. Thus eliminating miscommunication between sales and the shop floor.
- One click of a button converts a quote to a work order – eliminating the need for spreadsheets and duplicate data entry.
Real-time Data for Real-time Profitability
- Keep your shop moving and responsible for its data with our ProMRO ShopFloor Application.
- Shop techs can easily enter time for non-conformance, routine and non-routine tasks.
- Techs can check out and check in tools to keep your business compliant with FAA requirements.
- Inventory can be decremented by the techs, or they can request additional inventory that sends the purchasing department an alert in real time.
- ProMRO opens up the visibility required for your technicians to perform as efficiently as possible – saving time, reducing errors and exponentially increasing profits.
- Shop managers can approve time, check quality tasks and more right from their ProMRO dashboard.
Our Cloud, Your Cloud, Your Premise – Your Choice
- ProMRO can be deployed your way and also allows you to meet FAA requirements. It can be deployed in the cloud as Software as a Service (SaaS), in your own private cloud (Acumatica) or on-premise (Dynamics 365).
- Accessible on ANY Internet-enabled device.
Maintenance, Repair & Overhaul
- Work Order Management: Track and prioritize service requests to ensure timely repairs and maintenance.
- Asset Management: Monitor equipment and machinery lifecycles to accurately predict maintenance needs and reduce downtime.
- Parts Inventory Management: Keep spare parts inventory at optimal levels to prevent delays in servicing.
- Customer Relationship Management (CRM): Maintain detailed customer histories for better service and contract management.
- Compliance and Safety: Track regulatory compliance for repairs and maintenance activities.
Handles Multiple Lines of Business
Companies operating across multiple industries or those that manufacture equipment at one location and handle repairs at another can streamline their operations with a single ERP solution like Acumatica or Microsoft Dynamics 365 Finance and Operations and Microsoft Dynamics 365 Business Central. These systems allow you to manage all aspects of your business under one platform, eliminating the need for separate software solutions. This integration combined with our specialized ProMRO solution sets us apart from competitors.
Gain a comprehensive set of tools:
- Complete ERP Functionality: Manage general ledger (GL), accounts payable (AP), accounts receivable (AR), banking, fixed assets, multi-currency, multi-company, multi-language and multi-country operations seamlessly.
- Advanced Distribution Capabilities: Streamline inventory management and CRM with pipeline tracking, sales, purchasing, demand planning and master planning. Features like Available to Promise (exclusive to Dynamics 365) ensure accurate delivery commitments.
- Full Manufacturing Support: If needed, the ERP includes production, bill of materials, material requirement planning (MRP), quality management, master production scheduling, engineering change orders, estimating, configurators and shop floor data entry.
- Service and Field Management Options: While optional service and field management modules are available, most MRO companies don’t require them as they focus on dispatching technicians.
By offering a tailored, all-in-one solution, we help businesses simplify processes, enhance efficiency and eliminate the limitations of using disconnected software.
Work With Leading Software Vendors
- Microsoft Dynamics 365 and Acumatica are both leaders with Nucleus Research in usability and functionality.
- Microsoft is a leader in productivity, while Acumatica is a leader in customer satisfaction.
- Both Microsoft Dynamics 365 and Acumatica are highly integrated with Microsoft products, including Teams.
Tremendous Value
Many customers are surprised at the affordability of these software solutions. The cost of Acumatica is based on the modules you select, and the cost of Microsoft Dynamics 365 is based on user count.
Customer Spotlight
Ready to take the next step?
Clients First Business Solutions empowers MRO organizations with top ERP solutions from trusted providers, giving you full visibility and control over your operations, from quoting to invoicing and reporting. With deep expertise in complex equipment and aviation repair, we specialize in successful ERP implementations for MRO businesses.